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PRIVACY POLICY

Candid Threads believes in the privacy of our consumers.

We follow a strict privacy policy concerning information sent to us by our customers.

This policy includes the following provisions :

x We will not sell or transfer your information to any third party without your consent.


x Access to consumer information is limited to candid threads and those acting under its direction for the specific purpose of marketing and selling our products and communicating to the consumer regarding issues concerning our company.


x Our mailing list will be limited to those who wish to receive information about our brand and programs.


Any consumer may have his or her name and address removed from our mailing list by writing to us at contact@candidthreads.com

WEBSITE SECURITY

Candid Threads uses Secure Socket Layer (SSL) technology to make your shopping experience safe and secure. This encrypts and protects the data you send to us over the internet. If SSL is enabled, you will see a padlock at the top of your browser and you can click on this to find out more information about the SSL digital certificate registration.

You will also notice that when you look at the location (URL) field at the top of the browser, it begins with 'https:' instead of the normal 'http:'. This means that you are in secure mode.

UK DELIVERIES

UK orders are delivered via Royal Mail using the first class delivery service. Orders can take up to 3-5 working days. Shipping to the UK using first class is free.

UK orders can also be delivered within 24 hours via Royal Mail Guaranteed. Delivery charges are based on the size and weight of the package. Please see prices below. Charges will be calculated and applied at the checkout.

INTERNATIONAL DELIVERIES

All international deliveries to the European Union are delivery via Royal Mail Airmail. International deliveries to the rest of the world are delivered via Royal Mail Airmail Airsure. Orders can take up 3-5 working days for Europe and 5-7 working days for the rest of the world. All may be delayed at customs.


Currency

Shipping costs

 First class (3-  5 working  days)

 Special delivery next day (within 24 hours)

 Airsure with  tracking (3-5 working days)

International Confirmed (5-7 working days)

£

UK

FREE

7

x

x

Europe

x

x

10

x

USA

x

x

x

13

Australia

x

x

x

15

Other

x

x

x

15

If you are in a hurry to receive your order please email contact@candidthreads.com so that a courier service can be arranged. 

Due to customs clearance we are unable to ship to Russia.

TAX

Our prices shown online are in pounds sterling and include VAT (sales tax).

For orders outside the EU, the price of your shopping basket will be amended at the checkout to exclude the VAT once a delivery address has been selected.

We do not cover custom fees.

RETURNS

Returned items must be shipped back to candid threads within thirty (30) working days from the date the package was delivered to you. We invite you to return an item for the same item in a different colour or pattern, or we will issue you a full refund. It is not currently possible to return an item in exchange fors tore credit.

Please remember, all items must be returned to us unused, unworn, unwashed, undamaged, or unmodified in any way. Items must be returned in their original packaging with all tags, if any, still attached. 

 

Candid Threads Returns

30b Leamington road villas

W11 1HT, London

United Kingdom


To ask candid threads any questions about returns, general questions about your purchase, or for any other query related to our online shop please email contact@candidthreads.com.

 


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